Last update : 1 February 2026
These General Terms and Conditions of Sale (GTCS) govern the relationship between Arashev SARL, operating the www.nomophone.fr website under the NomoPhone brand (hereinafter "the Seller"), and any individual or legal entity making a purchase on the Site (hereinafter "the Customer").
Important information: All orders imply unreserved acceptance of these terms and conditions. Please read them carefully before ordering.
The www.nomophone.fr website is published and operated by :
Arashev SARL (NomoPhone)
Legal form : SARL (limited liability company)
Share capital : 500,00 €
RCS : 830 469 193 R.C.S. Reims
SIRET : 830 469 193 00049
Registered office: 19-21 RUE DENIS PAPIN, 51100 REIMS, France
Email : contact@nomophone.fr
The Site is a platform for the online sale of reconditioned electronic products.
The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of the parties in connection with the online sale of reconditioned electronic products offered on the www.nomophone.fr website.
They exclusively govern the relationship between the Vendor and the Customer in the context of sales made on the Site, to the exclusion of any other activity of the Vendor.
All orders imply unreserved acceptance of these GCS. The Seller reserves the right to modify these GTC at any time, the applicable conditions being those in force on the day of the order.
Note: In the event of any contradiction between these GCS and any other commercial document, these GCS shall prevail. If any clause of these GCS is declared null and void in application of a law, regulation or following a court decision, the other clauses shall retain their force and scope.
The Site offers refurbished electronic devices for sale, in particular smartphones, tablets and accessories (hereinafter "the Products").
Each Product is described in detail on the Site, including:
The Products offered are reconditioned electronic devices, i.e. :
The photographs and graphics presented on the Site are provided for illustrative purposes only. They are not contractual and are not binding on the Seller. The Seller endeavours to provide information that is as accurate as possible, but cannot guarantee the accuracy, completeness or topicality of the information published on the Site.
Advice : If you are in any doubt about the characteristics of a Product, please contact us before placing your order.
Products are offered subject to availability. If a Product is unavailable after the order has been validated, the Customer will be informed by email as soon as possible.
In this case, the Customer may :
Important information: Refurbished Products may show minor signs of wear (scratches, scuffs) depending on their grade. These signs of wear do not in any way affect the proper functioning of the Product and are mentioned in the description of each Product.
The prices of the Products are indicated in euros, inclusive of all taxes (TTC) and exclusive of delivery costs.
The price displayed on the Site is the sale price including VAT applicable on the day of consultation. Delivery costs are indicated separately before final validation of the order and added to the order total.
The Vendor reserves the right to modify its prices at any time. However, the price shown on the Site on the day the order is placed will be the only price applicable to the purchaser.
The Products will be invoiced on the basis of the prices in force at the time the order is registered, subject to availability.
The Seller may offer promotions or discounts on certain Products. These offers are valid within the limits of available stocks and according to the specific conditions indicated on the Site.
Promotional codes, if any, must be entered at the time of ordering and are not retroactive.
Free shipping : Shipping is free for purchases over a certain amount in mainland France. The threshold is indicated on the Site and may vary according to promotional periods.
Customers place their orders directly on the Site by following the instructions given there:
The Customer must provide accurate and complete information when placing an order, in particular :
The Seller cannot be held responsible for delivery errors due to incorrect or incomplete information provided by the Customer.
Validation of the order entails :
The Vendor confirms acceptance of the order by sending a confirmation email to the email address indicated by the Customer. This confirmation is proof of the agreement of both parties on :
Important information: If the Customer does not receive the confirmation email, they must check their spam or contact the Seller as soon as possible.
The Vendor reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order, or for any other legitimate reason, particularly in the case of a manifestly abnormal order.
Payment must be made exclusively by :
Transactions are secured by the Stripe payment system, certified PCI-DSS level 1, the highest level of certification for payment security. Bank details are encrypted and never pass through the Seller's servers.
The Seller does not store any of the Customer's bank details. Payment information is processed directly by Stripe.
Payment is due immediately when the order is placed. The total amount of the order (Products + delivery costs) is debited when the order is validated.
Please note: In the event of non-payment, refused payment or insufficient balance, the order will be automatically cancelled. The Customer guarantees the Vendor that he/she has the necessary authorisations to use the chosen means of payment.
An invoice is issued for each order and is available in the Customer's customer area and as an attachment to the order confirmation email. The invoice can also be requested by email from contact@nomophone.fr.
The Products are delivered to the address indicated by the Customer when placing the order. This address must be complete and accurate. The Customer may choose a delivery address other than the billing address.
Deliveries are made by professional carriers selected by the Seller, in particular :
Delivery times are given for information only and start to run from :
Average delivery times are 1 to 2 working days for all of Europe, and may vary depending on the carrier chosen and the destination.
Note: Delivery times may be extended during busy periods (sales, public holidays, etc.) or in the event of exceptional circumstances beyond the Seller's control (strikes, bad weather, etc.).
In the event of a delay in delivery in relation to the deadline indicated, the Customer may ask the Vendor for delivery to be made within a reasonable additional period. The Customer may contact customer service by email at contact@nomophone.fr or from their customer area.
If delivery has still not been made by the end of this additional period, the Customer may cancel the order and obtain a full refund of the sums paid, within a maximum of 14 days from the date of the cancellation request.
As soon as the package is dispatched, the Customer will receive a tracking number by email, enabling them to follow their order on the carrier's website.
The Customer must check (or have checked by the person receiving the parcel on their behalf) the apparent condition of the Products on receipt, before signing the delivery note. In the case of delivery to a relay point, this check must be carried out at the relay point.
In the event of an apparent anomaly (missing product, damaged parcel, broken product, etc.), the Customer or his authorised representative must enter precise reservations on the delivery note: number of parcels and/or missing or damaged products, description of the damage. Imprecise wording ("subject to unpacking", "subject to verification") is of no value. In the absence of precise reservations, the delivery is deemed to be in order and in good condition.
In accordance with article L.133-3 of the French Commercial Code, any claim for damage in transit and/or missing products must be confirmed by registered letter with acknowledgement of receipt sent to the carrier within three (3) working days of receipt. This period is extended to ten (10) days for a consumer when the carrier has not given him the opportunity to check the condition of the package (article L.121-105 of the French Consumer Code). A copy of the complaint must be sent to the Vendor at contact@nomophone.fr or to the address of the head office.
The Customer shall retain a copy of the delivery note. In the absence of reservations and complaints within the time limits, the consequences of transport damage cannot be attributed to the Seller.
Delivery charges are payable by the Customer, unless otherwise stated. Delivery may be free for purchases over a certain amount in mainland France, in accordance with the conditions indicated on the Site. Delivery costs are clearly indicated before the order is validated.
Important information: If the Customer is absent at the time of delivery, the carrier will generally make a new delivery attempt or leave a calling card. It is the Customer's responsibility to contact the carrier to organise a new delivery or to collect the parcel from the drop-off point indicated.
In accordance with the provisions of article L.221-18 of the French Consumer Code, the Customer has a period of 14 calendar days from receipt of the Products to exercise his/her right of withdrawal, without having to justify his/her decision or pay any penalty.
Legal practice : To exercise this right, the Customer must notify the Seller of his decision to withdraw by email to contact@nomophone.fr before the withdrawal period expires.
Returns must be made to the following address: NomoPhone (Arashev SARL), 19-21 RUE DENIS PAPIN, 51100 REIMS, France. The Seller recommends sending the parcel by recorded delivery with acknowledgement of receipt (or with a declaration of value) and keeping the proof of dispatch. The Seller declines all responsibility in the event of loss or deterioration of the Product during the return transport.
For the return to be accepted, the Products must be returned :
The Seller will check the condition of the returned Products. Normal wear and tear can be tolerated; on the other hand, shocks, traces of breakage or deterioration resulting from misuse may lead to a refusal of reimbursement or a deduction from the amount reimbursed.
Please note: The Customer is responsible for any reduction in the value of the Products resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Products.
The cost of returning Products shall be borne by the Customer, unless the Products delivered do not correspond to the order or are defective. In this case, the Vendor will pay the return costs.
To return a Product, the Customer must :
The refund will be made :
In the event of Products returned incomplete, damaged, soiled or in a state of deterioration in relation to their original condition, the Vendor reserves the right not to reimburse the Customer or to deduct from the sum reimbursed a sum corresponding to the depreciation noted.
In accordance with article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for :
Information box - Legal guarantee of conformity (Consumer Code)
The Seller shall deliver goods in conformity with the contract and shall be liable for any lack of conformity existing at the time of delivery, as well as for any lack of conformity resulting from the packaging or the assembly instructions where this is its responsibility.
The goods are in conformity if they correspond to the description and criteria provided for in the contract, are fit for the use usually expected and correspond to the qualities presented to the Customer. Defects in conformity that appear within 24 months of delivery are presumed to have existed at the time of delivery (12 months for second-hand goods).
The Customer has 2 years from the date of delivery to invoke the guarantee. They have the right to repair or replace the goods within 30 days, free of charge. Failing this, or if this is impossible, they may request a reduction in the price or rescission of the contract with reimbursement.
References: articles L.217-4, L.217-5, L.217-7 et seq. of the French Consumer Code; appendix to decree D.211-2. Voir sur Légifrance.
In accordance with Articles L.217-4 to L.217-14 of the French Consumer Code, the Vendor is obliged to guarantee the Customer against defects in the conformity of the goods sold.
The legal guarantee of conformity applies:
The Customer has a choice between repairing or replacing the goods, unless one of these choices imposes a cost that is manifestly disproportionate to the other choice, taking into account the value of the goods or the significance of the defect.
In addition to the legal guarantee, all reconditioned Products are covered by a 24-month commercial guarantee:
Important information: The 24-month commercial guarantee is a functional guarantee. It does not cover breakage or oxidation.
The duration and conditions of the commercial guarantee are indicated on each Product sheet and in the order confirmation email.
The Seller also guarantees the Customer against hidden defects in accordance with articles 1641 to 1648 of the Civil Code. The Customer has a period of 2 years from the discovery of the defect to take action.
To exercise a guarantee, the Customer must :
Important information: Warranties do not cover damage resulting from misuse, negligence, unauthorised modification, use not in accordance with instructions, or damage caused by a third party.
All elements of the Site (text, images, videos, logos, graphics, icons, etc.) are and remain the exclusive intellectual property of the Seller or its partners.
No one is authorised to reproduce, exploit, rebroadcast or use for any purpose whatsoever, even partially, any elements of the Site, whether software, visual or sound, without the prior written authorisation of the Seller.
Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the Site, whatever the means or process used, is prohibited, except with the prior written authorisation of the Seller.
Personal data collected on the Site is processed in accordance with our Privacy Policy.Privacy Policyavailable on the Site.
Customers have the right to access, rectify, object to, delete, limit and port their personal data, which they may exercise at any time by contacting the Seller at contact@nomophone.fr or from their customer area.
For more information, see ourPrivacy Policy and ourCookie Management Policy.
The Seller shall not be held liable for :
The Seller undertakes to secure the Site to the best of its ability. However, the Seller cannot guarantee uninterrupted availability and operation of the Site. The Seller may interrupt access to the Site for maintenance, updating or any other technical reason, without notice or compensation.
The Customer is responsible for :
Force majeure : The Seller may not be held responsible for any delay or failure in the performance of its obligations resulting from a case of force majeure or any event beyond its control (natural disaster, strike, technical breakdown, etc.).
In the event of a dispute, the Customer and the Seller undertake to seek an amicable solution before taking any legal action. The Customer may contact customer service at contact@nomophone.fr with any complaint.
In accordance with article L.612-1 of the French Consumer Code, the Customer may have recourse, free of charge, to a consumer mediator with a view to amicably resolving the dispute with the Vendor.
Mediation
Within a period of one year from the date of his/her written complaint to the Vendor, the Customer may refer the matter free of charge to a consumer ombudsman in an attempt to resolve the dispute amicably (subject to the provisions of article L.152-2 of the Consumer Code).
The list of mediators and their contact details are available on : www.economie.gouv.fr/mediation-conso
In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has set up an online dispute resolution platform accessible at the following address: https://ec.europa.eu/consumers/odr/
These GCS are governed by French law. In the event of a dispute and in the absence of an amicable agreement, the dispute will be brought before the French courts in accordance with the rules of jurisdiction in force.
For consumers residing in France, the competent courts are those of the consumer's place of residence or the place of delivery of the goods, at the consumer's choice.
For professionals, the competent courts are those of the Seller's registered office (Reims).
These GTC constitute the entire agreement between the parties concerning the subject matter of these conditions. They cancel and replace any previous stipulation.
The Seller reserves the right to modify these GTC at any time. Such modifications shall be binding on the Customer as soon as they are published on the Site. The applicable conditions are those in force on the day of the order.
If any clause of these GCS is declared null and void in application of a law, regulation or following a court decision, the other clauses will retain their force and scope.
The fact that the Seller does not avail itself at a given time of any of the clauses of these GCS may not be interpreted as a waiver of its right to do so at a later date.
For further information:
If you have any questions about these General Terms and Conditions of Sale, an order or a complaint, please contact us:
Email : contact@nomophone.fr
Address: Arashev SARL (NomoPhone), 19-21 RUE DENIS PAPIN, 51100 REIMS, France
We are committed to responding to all your requests as quickly as possible.